At Red Arrow Residency, we strive to provide a seamless and satisfying booking experience for all our guests. We understand that travel plans may change unexpectedly, and we aim to accommodate refund requests fairly and transparently. Please read our refund policy carefully before confirming your reservation.

1. Cancellation and Refund Eligibility

Refunds are subject to the cancellation terms stated at the time of booking. Cancellations made within the allowed cancellation window (usually 48–72 hours prior to check-in) are eligible for a full or partial refund, depending on the rate type selected. Refunds are generally not applicable for non-refundable or promotional rate bookings.

2. No-Show Policy

If a guest does not arrive without prior notice, the booking will be considered a “no-show.” In such cases, no refund will be issued, and the full amount may be charged.

3. Early Departures

Guests who choose to shorten their stay after check-in may not be eligible for a refund of the unused nights unless previously discussed and agreed upon with management. Any such refund will be at the sole discretion of Red Arrow Residency.

4. Special Cases and Force Majeure

Refunds for cancellations due to emergencies (natural disasters, government restrictions, or medical reasons) will be considered on a case-by-case basis. Supporting documentation may be required. While we aim to be flexible, decisions will depend on the nature of the situation and room availability.

5. Refund Process and Timeline

If a refund is approved, it will be processed using the original method of payment. Please allow 7–14 business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Contact Us

If you wish to request a refund or need help understanding the policy, please contact our support team via the Contact Us page. We are here to help and will do our best to address your concerns.

We recommend reviewing your booking terms and contacting us promptly in case of changes to your travel plans.